Privacy Policy
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Domain: www.shardaeats.com
Owner: Sharda Care
Last Updated: 12 December 2025
1.Introduction
At Sharda Eats (a unit of Sharda Care), we recognize the importance of your privacy and are committed to maintaining the confidentiality of the information you share with us. This Privacy Policy describes how we collect, use, store, and protect your information when you use our website shardaeats.com and our mobile application (collectively, the "Platform").
By using the Platform, you agree to the terms of this Privacy Policy. If you do not agree with these practices, please do not use the Platform.
2.Information We Collect
We collect the following categories of information to provide you with a seamless ordering experience.
2.1 Personal Information: When you register or place an order, we collect details including but not limited to your name, phone number, email address, and specific delivery location (e.g., department, ward number, room number, or residential block within Sharda Care premises).
2.2 Transactional Information: We collect details related to your orders, including items purchased, date and time of the transaction, and billing details. We do not store your full card numbers or CVV; all financial transactions are processed through secure third‑party payment gateways. [web:244][web:506]
2.3 Technical Information: When you access the Platform, we may automatically collect technical data such as your IP address, device type, operating system, and browser type to help optimize performance and security. [web:505][web:507]
3.How We Use Your Information
We use the collected information for the following specific purposes:
• Order Fulfillment: To process your payment, prepare your food, and deliver it accurately to your specified location.
• Communication: To send you order confirmations, invoices, delivery updates, and important service announcements.
• Service Improvement: To analyze usage trends, improve our menu offerings, and enhance the functionality of the Platform.
• Security & Legal: To detect and prevent fraud, abuse, and security incidents, and to comply with legal obligations and hospital policies.
4.Sharing of Information
We do not sell or rent your personal information to third parties. We may share your information strictly in the following scenarios:
2.1 Service Providers: We share necessary details with third‑party service providers who assist us in operations, such as payment gateways (for processing payments) and delivery personnel (to locate you).
2.2 Internal Operations: Information may be shared within the Sharda Care entities for administrative, audit, and operational purposes.
2.3 Legal Compliance: We may disclose information if required to do so by law or in the good‑faith belief that such disclosure is reasonably necessary to respond to court orders or other legal processes.
5.Data Security
We have implemented appropriate physical, electronic, and managerial procedures to safeguard the information we collect. We use secure servers and encryption protocols to protect your data during transmission. However, please be aware that no transmission of data over the internet is completely secure, and we cannot guarantee the absolute security of data transmitted to our Platform.
6.Data Retention
We retain your personal information and transaction history for as long as necessary to fulfill the purposes outlined in this policy or as required by law (e.g., for tax and accounting purposes).
7.Children's Privacy
Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we discover that a child under 18 has provided us with personal information, we will take steps to delete such information.
8.Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The "Last Updated" date at the top of this page will indicate when the latest revisions were made.
9.Your Rights & Choices
These Terms shall be governed by and interpreted in accordance with the laws of India. Any disputes arising out of these Terms shall be subject to the exclusive jurisdiction of the courts located in Greater Noida, Uttar Pradesh.
10.Contact Us
If you have questions or concerns about this Privacy Policy or your data, please contact:
• Email: privacy@shardaeats.com