Return & Refund Policy

We collect the following categories of information to provide you with a seamless ordering experience:

2.1 Order Finality: Once you confirm your order and the payment is successfully processed, the order is immediately transmitted to our kitchen for preparation to ensure the fastest possible delivery.

2.2 No Cancellation Allowed: Consequently, you cannot cancel, withdraw, or modify an order once it has been placed. We do not accept cancellation requests via phone, email, or chat once the order status is “Confirmed.”

2.3 No Rescheduling: Orders cannot be rescheduled for a later time once placed.

3.1 Food Items: Due to health, hygiene, and safety standards, we do not accept returns of any food or beverage items once they have been delivered to you.

3.2 Refusal of Delivery: If you refuse to accept the delivery of a correctly prepared order at your designated location, you will not be eligible for a refund.

While our standard policy is "No Refunds," we are committed to fair service. We will review refund or replacement requests only under the following specific circumstances:

4.1 Missing Items: If an item you ordered is missing from your delivery package, we will either refund the cost of that specific item or arrange for the item to be delivered to you.

4.2 Wrong Item Delivered: If you receive an item different from what was listed on your order confirmation, we will replace it with the correct item or issue a full refund for that item.

4.3 Quality Issues: If the food is delivered in a compromised state (e.g., severe spillage, tampering, or foreign object found), you must provide photographic proof

4.4 Unavailable Items: In the rare event that an item becomes unavailable after you place an order, we will contact you to provide a substitute or issue a refund for the unavailable item.

To be eligible for a resolution regarding the exceptions listed in Section 4, you must report the issue to us immediately.

• Time Window: You must contact Customer Support within 15 minutes of the order delivery.

• Evidence: For quality issues or wrong items, you may be required to share photographic evidence via our support channel.

• Discretion: Sharda Eats reserves the sole right to determine whether a refund or replacement is appropriate based on the evidence provided.

6.1 Method: Approved refunds will be credited back to the original source of payment (e.g., Credit Card, UPI, or Wallet).

6.2 Timeline: Refunds typically take 5-7 business days to reflect in your account, depending on your bank’s processing timelines.

6.3 Payment Failures: If a transaction fails but the amount has been deducted from your account, the amount is usually automatically reversed by the payment gateway within 5-7 business days.